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Medical Management

Customer Services

Health Care Services

24-Hour HELP Nurse

My e-Health Choices


     
 

A service provided to Health Choices participants.

HELP Nurse Line
563-556-4357 or 800-325-7442

24 Hours-a-Day... 7 Days-a-Week

  • Staffed by Registered Nurses and Clerical staff
  • Services are available 24 hours/day 365 days /year
  • Has over 375 years of nursing experience
  • Locally based service – knowledgeable about services available in area.
  • The Patient Services office is located at the East Campus
  • Use Medical Associates Clinic physician approved protocols for advic... not a purchased canned program.
  • Over 1.5 million calls since 12/88 when it began its 24 hour coverage


    So what does this service offer?
  • Round the clock access to medical care for our members.
    The Patient Services Nurse can provide advice on what to do for a sprained ankle to sore throat to chest pain using our physician-approved protocols. And as needed, the Patient Services Nurse can connect the patient directly to physician
  • Continuity of care
    Advice calls are documented in our automated call tracking system and then added to the patient’s medical record. The physician then knows what problem was experienced and the advice given.
  • Appropriate use of your health care dollars
    4 out of 5 Help calls are handled totally by a Registered Nurse - that translates to decreased visits to emergency rooms, and urgent care centers. With the average cost of our local emergency room visits being over $400 - $500 – this quickly impacts the cost of health care.
  • After hours service
    The Help Nurse is available when you need it. Our 1-800-325-7442 number is good 24 hours /day, 7 days a week and is good within the boundaries of the U.S. This means a great deal for students out of the service area, employees working out of the service, or members who are vacationing, and become ill.
  • Added value service
    We are unique in offering this type of local service -not many health plans offer this level of personalized service.
  • Commitment and dedication to our patients and members
    Over 15 years of service, this department has handled over 1.5 million calls.